General Business Terms for Cipher Service

This policy outlines the terms and conditions of usage of the Cipher service. By signing up with and/or utilizing the Cipher service, you agree to be bound by the following terms of this document and the terms of the other named policies included herein by reference and to keep updated on changes as these policies may change at any time.

  • 1. Services

    Cipher Services are transitory digital network communications services, which enhance internet security and privacy. At your individual request and at your sole discretion we automatically provide unsupervised and non-monitored data conduit – virtual private network (VPN) connection – for your exclusive use, at your own risk and responsibility. You are solely and exclusively responsible for the use of the Cipher Services. Cipher will not be liable in any way or form for actions done by its users including criminal liability and civil liability for harm executed or not executed. Cipher liability is further limited by other provisions of these Terms. We grant you a permission to use the Cipher Services subject to the restrictions set forth in these Terms. Your use of the Cipher Services is at your own risk. The Cipher Services may be modified, updated, interrupted or suspended at any time without notice or liability. We do not bear any liability for any harm or other adverse consequences to you, caused by this. Cipher, its owners, employees, agents and others that are involved with the Cipher services are not in any way or form liable for any harm of any kind executed or not executed, resulting from or arising through or from the use of any account registered with Cipher services. Cipher guarantees a 99.9% service uptime. In any event, Cipher shall not be liable for any loss, monetary or non-monetary harm beyond what the client paid to Cipher, and this shall not include attorney fees or court costs irrespective of any laws or statutes that prescribe otherwise.

  • 2. Refund Policy

    If you wish to claim a refund, you can do so within 3 days following your purchase of Cipher Service. We seek your full satisfaction with our services. However, we would like to troubleshoot an issue you experience first. There are common VPN service configuration issues that may hinder Cipher service for you and we resolve most of user issues encountered. Please note that we cannot grant refunds if you purchased the Services through a third party, such as iTunes/App Store or our resellers. To receive a refund you will have to contact the third party and follow their refund and cancellation policies. Payments made using prepaid cards or gift cards will not be refunded. For payments made in cryptocurrency, the equivalent amount in US Dollars will be refunded in the same cryptocurrency (based on the rate of exchange at the moment of refund). No refunds will be considered for accounts terminated for violation of these Terms. Once the refund is issued to the user, the user loses access to the paid Services.

  • 3. Software

    The Services may require or allow you to download software, software updates or patches, or other utilities and tools onto your computer, entertainment system or device (“Software”). The Services, including the Software, is licensed, not sold, to you. Cipher grants to you a non-exclusive, limited license to use Cipher Software solely for the purpose stated by Cipher at the time the Cipher Software is made available to you and in accordance with these Terms. Your use of the Cipher Software may be subject to the terms of an end-user license agreement. You may not sub-license, or charge others to use or access Cipher Software. You may not translate, reverse-engineer, reverse-compile or decompile, disassemble or make derivative works from Cipher Software. You may not modify Cipher Software or use it in any way not expressly authorized in writing by Cipher. You understand that Cipher introduction of various technologies may not be consistent across all platforms and that the performance of Cipher Software and related Cipher Services may vary depending on your computer and other equipment. From time to time, Cipher may provide you with updates or modifications to Cipher Software. You acknowledge and agree that certain updates and modifications may be required in order to continue use the Cipher Software and Cipher Services.

  • 4. Cipher Refer a Friend Program

    Give a month, Get a month

    Cipher subscribers with an active, paid account can participate in Cipher 's Refer-A-Friend program ("RAF Program"). To participate, refer friends who have never previously had a Cipher service ("New User") by sending them your personal referral link ("Referral Link"), available at your web panel. For a New User who (1) accesses your Referral Link, (ii) completes the sign-up process for any paid Cipher account, (iii) activates their free month of Cipher service and (iv) immediately after the completion of the free month, pays for any Cipher service, Cipher will, within a reasonable amount of time, post to your account a credit equal to the monthly value of your current account level.

    General Terms

    Cipher may provide various tools to help you disseminate your Unique Referral Link. You may also share your Unique Referral Link via email and social media. Cipher reserves the right at any time to modify or discontinue the RAF Program, either temporarily or permanently (or any part thereof), with or without notice. Cipher will not be liable to you in the event of any modification, suspension or discontinuance of the RAF Program. Any fraud or abuse can result in the immediate termination of your account.

  • 5. Privacy policy

    Cipher may provide various tools to help you disseminate your Unique Referral Link. You may also share your Unique Referral Link via email and social media. Cipher reserves the right at any time to modify or discontinue the RAF Program, either temporarily or permanently (or any part thereof), with or without notice. Cipher will not be liable to you in the event of any modification, suspension or discontinuance of the RAF Program. Any fraud or abuse can result in the immediate termination of your account.

  • 6. Subscriptions

    By subscribing to the Service, you agree to become a subscriber for the period you have selected (such as 1 month or 1 year). All plans renew automatically at the completion of the billing term. The renewal term is by default for the same duration as the billing term for the original subscription. If you fail to fulfill your obligation of payment as a user of a paid account, the Company may suspend your account or delete it after an extended period of default.

  • 7. General terms of payment

    The Company reserves the right to discontinue service immediately if a fraudulent payment is detected, such as the use of a stolen credit card, and such cases may be further referred to the competent authorities.

  • 8. Modifications to Terms of Service

    Within the limits of applicable law, the Company reserves the right to review and change these Terms and Conditions at any time. You are responsible for regularly reviewing these Terms and Conditions. Continued use of the Service after such changes shall constitute your consent to such changes. The Company reserves the right, at its absolute discretion, to modify the Service, for example by adding or removing certain functions of VPN servers or by updating the software. The Company may, at its sole discretion, provide limited technical support, upgrades and updates for the Service. In order to enhance and further develop the Service, the Company may automatically download and install updates and upgrades from time to time. You, as a user, agree to receive such updates and upgrades as part of your use of the Service. The Company shall have no obligation to provide support or maintenance for the Services under this Agreement.